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    Home»Lifestyle»Is Halifax online banking down? What we know about app issues today as customers report missing payments
    Lifestyle

    Is Halifax online banking down? What we know about app issues today as customers report missing payments

    Town and CountryBy Town and Country27/01/20232 Mins Read
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    Is Halifax online banking down? What we know about app issues today as customers report missing payments
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    Is Halifax online banking down? What we know about app issues today as customers report missing payments



    Halifax-klanten meldden donderdagochtend problemen met hun online en mobiel bankieren, en sommigen klaagden dat ze geen geplande betalingen ontvingen.

    Outage tracker Down Detector toont honderden meldingen dat Halifax tussen 02.00 en 05.00 uur uitvalt. Klanten die hun rekeningen ‘s nachts controleerden, kregen ‘nvt’-foutmeldingen en hadden geen toegang tot hun geld.

    Zowel internetbankieren als de app zijn weer online, maar klanten zien nog steeds vertragingen in hun betalingen, waaronder hun loon.

    Een Halifax-klant tweette: “Mobiel bankieren toont nul, ik heb geld op mijn spaargeld waar ik nu geen toegang toe heb? Hoe moet ik de benodigdheden voor mijn kind kopen en mijn gas en elektriciteit bijvullen als dat nodig is! Hoe lang duurt het ongeveer om dit op te lossen? Hoe krijg ik toegang tot mijn geld?”

    Hallo, ik ben Kieran. Bedankt dat je contact hebt opgenomen. We zijn ons ervan bewust dat het wat langer duurt voordat betalingen vanmorgen op de rekening staan. Dit wordt over een paar uur verholpen. Excuses voor het eventuele ongemak.

    — Halifax (@HalifaxBank) 26 januari 2023

    Een andere, Jake Casey, twitterde: “Waarom verschijnt mijn loon niet op mijn rekening? Ik moet vandaag echt naar mijn werk kunnen reizen en ook de levensmiddelenwinkel en mijn rekeningen kunnen betalen, maar ik kan niet zien dat je bank niets heeft verwerkt en alles is uitgevallen!

    Meer van Sparen en bankieren

    Halifax antwoordde dat het “zich ervan bewust is dat betalingen vanmorgen iets langer op de rekening staan”, eraan toevoegend dat het probleem binnen een paar uur zou moeten zijn opgelost.

    Lloyds-klanten hebben dezelfde problemen ondervonden, waarbij de Lloyds-app en online bankieren tegelijkertijd uitvielen. Lloyds is eigenaar van Halifax en het paar deelt dezelfde technologie.

    “We zijn op de hoogte van een probleem waardoor betalingen op rekeningen vanmorgen wat langer op zich laten wachten”, aldus een woordvoerder van Lloyds. ‘Het spijt me heel erg. U kunt er zeker van zijn dat de betalingen in de komende uren worden uitgevoerd.”




    App banking Customers Halifax Issues missing Online payments Report Today
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